Receptionist

Key Accountabilities:

• Welcome the visitors walking in customers to “Elite plus”& flagship store, determine nature of business, and direct customers to suitable employee or channel..
• Register “Elite plus” customers’ names, date and time of visit when deeded or requested by management.
• Demonstrate proficiencies in telephone and front-desk reception within a high-volume environment.
• Receive and deal with complaining and angry customers in a professional way that reduces tension and proceed in escalating cases to the concerned part to get solutions.
• Provide a very high quality of service to keep long term relations with orange customers and increase their satisfaction.
• Promote Orange image through attitude, knowledge, customer orientation and responsiveness to “Elite plus” customer’s needs.

Education & Experience :

• Bachelors Degree in Business Administration, Marketing or Public Administration .
• Fresh, experience in Public Relations and Customer Care activities is a plus.

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