Senior Account Manager (Large Accounts) – ICT
Key Accountabilities :

• Promote and sell ICT products and services to business account customers to meet their needs and to achieve the set sales and revenue targets.
• Close cooperation and contribution with the Account Managers in charge of Business accounts to meet the ICT target and ensure that the ICT is taken into consideration.
• Reach customer satisfaction through maintaining professional, long lasting relationship with customers through answering their calls, professional emails, and visits.
• Handle the accounts on the define perimeter (ICT Products & Services) from retention, resolving complaints, upsell & cross sell.
• Lead with Pre sales team on quotations and bids from partners and vendors and ensure profitability of the bids.
• Lead the preparation of commercial proposals in close cooperation with the Account managers and other relevant contributors (Lega & Finance..etc) and check final proposal to be sent to customers.
• Partner with internal parties (Service delivery, Customer Care, Marketing, Technical teams, ICT Project Manager…etc) to ensure products and services reach the customer in a timely manners.
• Proactive mode in knowing the market and detect any threats or opportunities.
• Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis, for efficiency and visibility, also to follow up on pending/closed cases.
• Achieve Monthly/Quarter target and adhere to performance policy.
• Provide inputs and recommendations regarding the choice of relevant vendors and partners.
• Coordinate with ICT project managers and designated parties to ensure proper service delivery and implementation.
• Support collection team to collect ICT revenue.
• Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis for efficiency and visibility, also to follow up on pending/closed cases.
• Maintain and achieve all B2B KPIs including portfolio coverage, daily visits and DVOC (dynamic voice of customer).

Education & Experience :

• BSc in Telecommunications, network engineering, IT, Business Administration or Marketing.
• Excellent knowledge of IT and telecom.
• 5 – 7 years of experience in Large ICT business.
• Good technical and commercial understanding of ICT solutions, delivery and Quality of Service.
• Experience in technical sales is a must.
• Good experience of project management process and tools will be an advantage.

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